Shipping & return

At Helle Mardahl, we strive to ensure your shopping experience is as seamless as possible. Below you’ll find important details regarding our shipping and returns policies. Please read carefully to understand how we handle the shipping of your orders and how you can return items if needed.

SHIPPING POLICY

Processing Time
Once your order has been placed, please allow 1-5 business days for processing before shipment. All orders are processed Monday to Friday, excluding holidays. You'll receive a confirmation email with tracking information once your package has been dispatched.

Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. You will see the final shipping price at checkout before confirming your purchase.

Domestic Shipping (within Denmark): Standard shipping takes 2-5 business days.
Europe Shipping: Standard shipping to Europe typically takes 3-8 business days
International Shipping: International destinations may take 7-14 business days, depending on the country and customs procedures.

Please note that any customs duties or taxes applied to international shipments are the responsibility of the buyer. Helle Mardahl is not responsible for any delays caused by customs processes.

Delivery Partners
We use trusted delivery services, such as GLS, UPS, FedEx etc., to ensure your products arrive safely. You will receive tracking information via email once your order has shipped, allowing you to track the progress of your delivery.

RETURN POLICY

Returns and Exchanges
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we accept returns or exchanges within 14 days from the date of delivery, provided that the items are unused, undamaged, and in their original packaging. Please note that certain items, such as customized or special-order products, are non-refundable.

How to Return an Item
To initiate a return, please follow these steps:

  1. Contact us at shop@hellemardahl.com with your order number and the reason for the return.
  2. Pack the items securely in the original packaging and ship them back to us at:
    System Transport c/o Helle Mardahl Studio
    Kumlehusvej 1
    4000 Roskilde
    Denmark

Return Shipping Costs
The cost of return shipping is the responsibility of the customer unless the item is defective or we made a mistake with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. We are not able to pick-up returns at a parcel shop. 

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 working days. Please note that shipping costs are non-refundable.
In case you’d like to return an order purchased as a ‘gift with a purchase’ campaign, the gift must also be returned. If the gift is not returned with the rest of the order, you will be deducted the price of the gift from your refund. 
If the shipment is not picked up or the recipient refuses to accept the parcel and it is therefore sent back to Helle Mardahl Studio, we allow ourselves the right to deduct the return costs from their refund.

Exchanges
If you wish to exchange an item for a different color, size, or style you'll have to return your order, getting a refund and place a new order. You are always welcome to contact us for any questions about exchanges: shop@hellemardahl.com

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